Terms of Service

**BulkToken · Version 1.3 · Last updated: October 9, 2026** These Terms of Service ("Terms") govern your access to bulktoken.ai, the BulkToken API, dashboard and related services (the "Service"). The Service is operated by **WINDWAY TECHNOLOGY PTE. LTD**, a Singapore company with its registered address at **3 GAMBAS CRESCENT, #04-01, NORDCOM ONE, SINGAPORE 757088**. "BulkToken", "we", "us" and "our" refer to WINDWAY TECHNOLOGY PTE. LTD operating the BulkToken platform. For questions about the Service, payments or these Terms, contact [[email protected]](mailto:[email protected]). By creating an account, purchasing Credits or using the Service, you agree to these Terms. Our [Privacy Policy](https://bulktoken.ai/privacy) explains how we handle information. If you do not agree to these Terms, please do not use the Service. ## 1. Eligibility and accounts You must be at least 18 years old and legally able to enter into this agreement. If you use the Service for an organization, you must have authority to act on its behalf. Keep your account information accurate and protect your password and API keys. You are responsible for use of your account and credentials, except to the extent an issue results from our breach of these Terms or responsibilities that cannot be excluded by law. Contact us promptly if you suspect unauthorized access. Credentials may be shared with authorized personnel within your organization who need them to use the Service, but should not otherwise be disclosed. ### 1.1 Geographic availability and eligibility BulkToken provides its services to individuals and businesses in supported countries and regions. The Service is not offered to or directed at the mainland China market and is not available to individuals ordinarily resident in mainland China or entities whose principal place of business is in mainland China. When registering an account, purchasing Credits or using the Service, you must ensure that you, or the organization you represent, meet these geographic eligibility requirements. You must not misrepresent your location or otherwise circumvent these restrictions. We may restrict, suspend or terminate access for accounts that do not meet these requirements. Account closure and any unused purchased Credits will be handled in accordance with Sections 4 and 7 of these Terms. For the purposes of this section, "mainland China" excludes the Hong Kong Special Administrative Region, the Macao Special Administrative Region and Taiwan. Availability in other countries and regions remains subject to applicable law and the coverage of relevant service providers. ## 2. The Service BulkToken provides unified access to third-party AI models, together with API routing, account management and usage billing. The available models, features and applicable rates are described on our [Models page](https://bulktoken.ai/models) and in the dashboard. The Service is delivered online. Purchased Credits are normally added to your account promptly after payment confirmation. Payment verification or processing delays may affect availability. Contact us if a confirmed purchase does not appear in your account. Creating an API key does not itself include paid usage. We take reasonable steps to maintain the Service, but availability and response performance may be affected by model providers, maintenance and network conditions. Models and features may change. Where reasonably practicable, we will notify you of changes or disruptions that materially affect your use. ## 3. Credits, prices and payment ### 3.1 Prepaid usage API usage is paid for with Credits linked to your account. Credits represent service usage allowance, not a fixed number of model tokens. Usage is deducted at the applicable rate displayed for the selected model and account at the time of the request. Different models or request types may use different billing units. Each top-up is a one-time purchase. Before paying, you can review the Credits to be added and the amount, currency and applicable taxes or fees charged at checkout. Purchasing Credits does not authorize recurring payments or automatic top-ups. ### 3.2 Payment services Purchases are handled through the payment services identified at checkout, including WAFFO where offered. Where checkout identifies Waffo Pancake as the merchant of record, the seller identified there handles the transaction, applicable transaction taxes and payment-related refunds under the terms presented at checkout. BulkToken provides the API Service and product support. Payment information is handled according to the payment provider's notices. We retain transaction information needed to credit your account and resolve billing questions; we do not store full payment card numbers or card security codes. ### 3.3 Use and validity of Credits Credits are for use on the Service, are not legal tender, and cannot be transferred between users or accounts. They cannot ordinarily be exchanged for cash, except under the refund provisions below or as required by law. Purchased Credits do not have a scheduled expiry. Promotional or complimentary Credits may have separate conditions, including an expiry date disclosed when they are offered, and are not refundable for cash. Suspension or closure of an account is handled under Section 7. ### 3.4 Price changes We may change usage rates with reasonable advance notice of material changes. New rates apply to usage after the stated effective date and do not change charges for requests already completed. Your available Credits do not guarantee a fixed amount of future model usage. Applicable taxes and any checkout charges are disclosed before purchase. ## 4. Refunds and billing questions ### 4.1 Unused purchases You may request a refund within seven days of purchase if the paid Credits from that purchase have not been used. Once we verify the purchase and eligibility, we will arrange the refund through the original payment channel. We may request information reasonably needed to locate the order or verify that you are authorized to request a refund. If part of a purchase has been used, the remaining Credits are not covered by this standard unused-purchase refund. Requests concerning the remaining paid Credits may still be reviewed in the circumstances below or where applicable law requires a refund. Complimentary Credits are not part of the refundable purchase amount. ### 4.2 Billing errors and service issues Charges for API usage successfully provided are generally non-refundable. We will investigate duplicate or incorrect charges and requests concerning services not delivered, and arrange an appropriate correction, credit or refund where warranted. A preference for a different model response does not, by itself, establish that the Service was not delivered. Nothing in this policy limits any withdrawal, refund or other consumer rights that cannot be excluded under applicable law. The seven-day commercial refund window does not replace those rights. ### 4.3 How to contact us Email [[email protected]](mailto:[email protected]) with your account email, order or transaction reference and a description of the issue. Do not send full card numbers, security codes, passwords or API keys. We will review the request within a reasonable time and communicate the outcome or any additional information needed. Once a refund is initiated, arrival time depends on the payment method, provider and bank. We encourage you to contact us first about billing questions so we can help resolve them. This does not restrict your right to contact your payment provider or exercise legal remedies. A genuine billing dispute is not, by itself, a violation of these Terms. Where reasonably necessary to investigate suspected fraud or protect an account, we may temporarily restrict the affected transaction or account. ## 5. Acceptable use and third-party models You may integrate the Service into your own applications and provide their functionality to your users. You are responsible for obtaining the rights and permissions needed for the material you submit and for your use of the responses. You must take reasonable steps to ensure that users of your integration comply with the applicable use restrictions. You may not resell raw access to the Service as a separate API gateway or aggregation service without our written agreement. This does not prohibit the application integrations described above. Models may be subject to additional provider terms, usage policies and regional restrictions applicable to the model you use. Contact us if you need clarification about the applicable rules. Do not use the Service's inputs, outputs or responses to train, fine-tune, distill or benchmark a competing model in breach of those rules or any applicable restriction disclosed for the Service. Ordinary evaluation of the Service for your own integration is permitted subject to applicable model terms and reasonable usage limits. ### 5.1 Content standards and prohibited categories These standards apply to prompts, uploaded material and generated text, images, audio and video, including content created through your integration. Do not use the Service to request, create or distribute through the Service: - **Pornographic or NSFW content:** sexually explicit material, sexualized nudity or non-consensual intimate imagery. - **Violence or gore:** graphic depictions of serious injury, torture or bloodshed, or content that promotes serious physical harm. - **Hate speech:** content that promotes hatred, dehumanization or violence against people based on protected characteristics. - **Child sexual abuse or exploitation:** CSAM or any sexualized depiction of a minor, including synthetic or fictional depictions. - **Harmful deepfakes or impersonation:** non-consensual use of an identifiable person's likeness or voice, or deceptive content that falsely presents a real person as having said or done something. - **Copyright or trademark infringement:** unauthorized use of protected works, characters, logos or brands in a manner that infringes another person's rights. Do not use the Service for other unlawful activity, fraud, malicious code or attacks, unauthorized access, or circumvention of security, usage or applicable regional restrictions. Do not misrepresent AI output as verified professional advice where doing so could cause harm. ### 5.2 Reporting suspected violations Anyone who finds content they believe was generated through the Service in violation of these standards may report it to [[email protected]](mailto:[email protected]) with the subject **AIGC content report**. Please include a description, the content link or request/task identifier if available, the model and approximate time, and a way to contact you. You may report without a BulkToken account. Do not email passwords, API keys, full payment details or copies of suspected child sexual abuse material; provide a link or identifying information instead. ### 5.3 Review and action We review reports using the information supplied, relevant account and request records, and, where available and reasonably needed, related Inputs, Outputs or provider safety information. We may ask for more details and conduct a human review of the circumstances. Reports involving apparent child exploitation, non-consensual intimate imagery or imminent harm receive priority. Depending on what we can verify and the seriousness of the issue, we may block a request, restrict access to a model, warn or suspend an account, terminate access for a material violation, disable content under our control, or refer a matter to a provider or competent authority where appropriate or required by law. We aim to acknowledge a report within three business days and provide an initial status or outcome within ten business days. These are targets rather than guaranteed deadlines; urgent or complex cases may be handled on a different timetable. Where practicable and lawful, we will inform the reporter of the outcome or status and notify an affected account holder of action taken. You may request a further review by replying to our message or contacting the same email address. We may also limit access where reasonably necessary to address a security concern or requirement affecting a model. Where appropriate and practicable, we will explain the issue and give you an opportunity to address it. ## 6. Inputs, outputs and privacy You retain the rights you already hold in prompts, files and other material you submit ("Inputs"). As between you and BulkToken, and subject to applicable law and model terms, you retain or receive the rights available to you in responses generated for your requests ("Outputs"). Outputs may not be unique, and these Terms do not guarantee that every Output qualifies for intellectual property protection. You authorize us to transmit and process Inputs and Outputs as needed to provide the Service, respond to support requests, maintain security and comply with law, as described in our [Privacy Policy](https://bulktoken.ai/privacy). BulkToken does not use API Inputs or Outputs to train models, sell their content or use it for advertising. Providers involved in fulfilling a request may have different processing practices, as described in that policy. AI responses can be inaccurate, incomplete or unsuitable for a particular purpose. Review Outputs appropriately for your use, including obtaining qualified advice for decisions that call for professional judgment. ## 7. Suspension and account closure You may close your account through the available account controls or by contacting us. Account closure does not automatically convert all remaining Credits into a cash refund; the refund policy and applicable law continue to apply. We may suspend or terminate access for a material breach, suspected fraud, security concerns or a legal requirement. Any restriction should be reasonably related to the circumstances. Where practicable and lawful, we will notify you and allow an opportunity to resolve the issue. If we discontinue the Service or terminate your account for reasons unrelated to your breach, we will arrange a refund of unused purchased Credits, subject to any legal restrictions on repayment. Where termination relates to a breach, treatment of unused paid Credits will take account of the circumstances, services already provided, substantiated amounts lawfully due and applicable law. A minor violation does not automatically forfeit the entire balance. ## 8. Service limitations and liability The Service and third-party models are provided on an as-available basis. We do not promise uninterrupted operation, a particular model result or suitability for every use. We remain responsible for obligations that cannot lawfully be excluded and for addressing billing or delivery issues under these Terms. To the extent permitted by applicable law, BulkToken is not liable for indirect or consequential losses, such as lost profits or opportunities. Our total liability arising from the Service is limited to the amount you paid for the Service during the twelve months before the event giving rise to the claim. These limitations do not restrict refunds due under these Terms, liability for fraud or wilful misconduct, or any other liability, consumer right or remedy that applicable law does not allow us to exclude or limit. ## 9. Applicable law and disputes These Terms are governed by the laws of Singapore, subject to any mandatory protections that apply to you. We encourage you to contact [[email protected]](mailto:[email protected]) so we can try to resolve a dispute informally. Subject to any rights you have to bring a claim elsewhere under mandatory law, disputes may be brought before the courts of Singapore. The informal resolution process does not prevent urgent relief or restrict non-waivable rights. ## 10. Changes and contact We may update these Terms as the Service changes. For material changes, we will normally provide at least 14 days' advance notice through the Service or by email. A shorter period may be necessary to comply with law or address urgent security or abuse concerns. Changes will apply prospectively from the stated effective date, subject to applicable law. If you do not agree to updated Terms, you may stop using the Service and contact us about closing your account and any applicable refund. Where an additional consent is required by law, we will seek it separately. For service, payment, refund, privacy or other questions, contact **[[email protected]](mailto:[email protected])**. **Operator:** WINDWAY TECHNOLOGY PTE. LTD **Registered address:** 3 GAMBAS CRESCENT, #04-01, NORDCOM ONE, SINGAPORE 757088